Contact information

Last Updated: 15 November 2025

Thank you for choosing LiveBazar. These Terms of Contact outline how customers may communicate with us and how we handle inquiries, support requests, and communication across our platforms.

1. Communication Channels

Customers may contact LiveBazar through the following official channels:

Any communication outside of these listed channels is not considered official.

2. Response Time

We aim to respond to customer inquiries within the following timeframes:

  • General inquiries: 24–48 hours

  • Order-related questions: Within 24 hours

  • Complaints or issues: 48–72 hours

Delay may occur during weekends, public holidays, or high-demand periods.

3. Customer Conduct During Contact

When contacting our support team or sales staff, customers agree to:

  • Communicate respectfully

  • Avoid abusive, offensive, or inappropriate language

  • Provide accurate details (order number, name, phone number, etc.)

  • Avoid spamming or sending repeated messages unnecessarily

LiveBazar reserves the right to block or restrict communication from individuals who behave inappropriately.

4. Sales Inquiries During Live Sessions

Customers may ask product questions or place order inquiries during our live selling sessions. However:

  • Live session communication is not considered a confirmed order until verified by our sales team.

  • Price or stock information given during a live session may change based on availability.

  • Final confirmation will always be provided through WhatsApp, phone, or official checkout channels.

5. Accuracy of Information Provided by Customers

Customers are responsible for:

  • Providing correct contact details

  • Responding promptly to verification messages

  • Ensuring their phone number remains active for delivery updates

Incorrect information may lead to delays or cancellation of orders.

6. Misuse of Contact Channels

The following actions are strictly prohibited:

  • Harassment, threats, or abusive behavior

  • Spamming multiple messages or forms

  • Impersonating another person

  • Misleading our staff with false claims

  • Attempting to acquire unauthorized information

We reserve the right to refuse service or block communication from any user who violates these terms.

7. Recording and Monitoring

For training, quality, and security purposes:

  • Calls, chats, or live session interactions may be monitored or recorded.

  • By contacting us, you consent to this practice.

8. Limitation of Liability

LiveBazar is not responsible for:

  • Delays caused by high message volume

  • Failure to receive emails or messages due to technical issues

  • Misunderstandings caused by incomplete information provided by customers

Official decisions, confirmations, or agreements will always be communicated through verified contact methods.

9. Updates to Terms

LiveBazar may update these Terms of Contact at any time.
Continued communication with us constitutes acceptance of any updated terms.

10. Contact Details

For assistance, please reach us at:

LiveBazar Support Team
Phone: +923043809095
WhatsApp: +923043809095
Email: admin@livebazar.com.pk