Shipping policy

Last Updated: 15 November 2025

Thank you for shopping with LiveBazar. This Shipping Policy explains how we process, deliver, and manage orders placed through our website, social media channels, or during our live selling sessions.

1. Delivery Partner

LiveBazar uses Local Delivery Partners for nationwide deliveries.

Partners provide:

  • Cash on Delivery (COD)

  • Faster dispatch options

  • Real-time parcel tracking

  • SMS updates for customers

2. Shipping Locations

We currently ship all across Pakistan.
International shipping is not available at the moment.

3. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation.

  • Orders placed during weekends or public holidays may be processed on the next working day.

  • Orders confirmed during live sessions will be verified before dispatch.

4. Delivery Time

Estimated delivery time is:

Location Estimated Delivery Time
Major Cities 3–6 working days
Other Cities 4–7 working days
Remote / Rural Areas 5–8 working days

Please note:

  • Delivery timelines are estimates.

  • Delays may occur due to weather, operational issues, strikes, or logistical challenges.

5. Shipping Fees

Shipping cost (if applicable) will be displayed at checkout or communicated during order confirmation.

6. Cash on Delivery (COD)

  • COD is available nationwide through our delivery partners.

  • Ensure your phone number is active to receive delivery updates.

  • Please keep the exact amount ready at the time of delivery.

7. Order Tracking

Once your order is dispatched:

  • You will receive a tracking number via SMS or WhatsApp.

  • You can track your parcel on the Delivery Partner's tracking portal using this number.

8. Incorrect Address or Failed Delivery

LiveBazar is not responsible for:

  • Delays due to incorrect or incomplete shipping details

  • Failed deliveries caused by the customer being unreachable

  • Additional delivery fees for reattempts (if applicable)

If a parcel returns to us due to failed attempts, the customer may be required to pay re-shipping fees.

9. Damaged or Lost Shipments

If your order arrives damaged:

  • Report it within 24 hours of receiving the parcel.

  • Provide photos and a brief description of the issue.

If a parcel is lost by delivery partner:

  • We will coordinate with the courier for investigation.

  • A replacement or refund will be provided based on the outcome.

10. Changes to Shipping Policy

LiveBazar may update this Shipping Policy at any time.
Continued use of our services constitutes acceptance of any updated terms.

11. Contact Information

If you have any questions or need help with your shipment:

LiveBazar Customer Support
Phone: +923043809095
Email: admin@livebazar.com.pk
WhatsApp: +923043809095