Terms of service

Last Updated: 15 November 2025

Welcome to LiveBazar (“we”, “us”, “our”). By using our website, social media channels, and live shopping services, you (“customer”, “user”) agree to the following Terms of Service. Please read them carefully.

1. Overview

LiveBazar is an online retail store offering a variety of products. We also provide real-time sales assistance through live sessions hosted on platforms such as Facebook, YouTube, Instagram, and TikTok.

By accessing our website or interacting with our live sessions, you agree to these Terms and all applicable laws.

2. Live Sales Sessions

We host live video sessions where customers may:

  • View products in real time

  • Ask questions

  • Request demonstrations

  • Place purchase inquiries

Important notes:

  • Prices, promotions, and product availability shown during live sessions may change without notice.

  • Statements made by our live sales personnel are for guidance and demonstration purposes and do not form a binding offer unless confirmed through official checkout.

  • Product colors and appearance may vary due to lighting and camera settings.

3. Orders & Payment

  • Placing an order through our website, social media channels, messaging, or during a live session constitutes an offer to purchase.

  • An order is considered accepted only after we send a confirmation message or receipt.

  • We reserve the right to cancel or refuse any order due to stock limitations, incorrect pricing, suspected fraud, or policy violations.

  • Payment must be made using the approved methods listed at checkout.

4. Product Information

We aim to display accurate product descriptions, ingredients, and images. However:

  • Minor variations may occur between the displayed image and the delivered product.

  • Any errors in descriptions or pricing may be corrected, and orders affected may be cancelled or updated with customer consent.

5. Returns, Exchanges & Refunds

Our return and refund policies are outlined separately in our Return Policy.
By purchasing from us, you agree to the terms described there.

6. Shipping & Delivery

  • Shipping times provided on the website or during live sessions are estimates.

  • Delays due to couriers, customs, weather, or unforeseen circumstances are not our responsibility.

  • Customers must provide accurate delivery information. We are not responsible for lost deliveries due to incorrect addresses.

7. Customer Conduct

When interacting with our staff or participating in live sessions, customers agree not to:

  • Use abusive, offensive, or discriminatory language

  • Spam comments or disrupt the session

  • Attempt to mislead other viewers

  • Harass our employees or other customers

We reserve the right to block, ban, or restrict access to customers who violate these rules.

8. Intellectual Property

All content—including images, videos, banners, product descriptions, live session content, and branding—is the exclusive property of LiveBazar.

You may not copy, reproduce, or distribute any content without written permission.

9. Privacy & Data Usage

We collect and process customer information according to our Privacy Policy.

By interacting with our website or live sessions, you consent to the collection of:

  • Contact details

  • Comments and messages you submit

  • Purchase history

  • Social media user information (as allowed by the platforms)

We do not sell customer data.

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.

  • We provide products “as available” and “as is”.

  • We do not guarantee uninterrupted access to our website or live sessions.

11. Third-Party Platforms

Our live sessions occur on external platforms (Facebook, YouTube, Instagram, TikTok).
Your use of these platforms is governed by their respective terms and policies.

We are not responsible for:

  • Technical issues on these platforms

  • Incorrect information outside our control

  • Platform outages or moderation actions

12. Changes to Terms

We may update the Terms of Service at any time. Continued use of our services constitutes acceptance of the updated terms.

13. Contact Information

For inquiries or support, you can reach us at:

LiveBazar
Email: admin@livebazar.com.pk
Phone: +923043809095
Social Media: @livebazar